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Which of the following security threats requires the attacker to be physically located near the target machine?
A. Shoulder surfing
B. Social engineering
A technician recently replaced a user’s monitor and now the user is reporting that the screen is filled with static and appears distorted. Which of the following will resolve the issue?
A. Lower refresh rate
B. Lower the resolution
C. Raise the resolution
D. Increase refresh rate
A user recently installed a new video driver on a PC but now it will not boot. Which of the following is the BEST option to correct the issue?
A. Automated system recovery
B. Emergency repair disks
D. Safe mode
An unauthorized user observing system security procedures is known as:
A. a worm.
B. shoulder surfing.
Privacy filters applied to users computer screens are used to combat which of the following security risks?
B. Spear phishing
C. Shoulder surfing
D. Social Engineering
A critical server was replaced by the IT staff the previous night. The following morning, some users are reporting that they are unable to browse to the Internet upon booting their workstations. Users who did not shut down their workstations the previous day are able to connect to the Internet. A technician looks at the following report from a workstation with no Internet connectivity:
IP Address: 192.168.1.101
Given the above report, which of the following is the cause of why some workstations are unable to browse the Internet?
A. The workstation has an APIPA address.
B. The DHCP server is unavailable.
C. The default gateway router is misconfigured.
D. The DHCP server is misconfigured.
Which of the following is solely designed to avoid detection by an antivirus program by using the underlying operating system to its advantage?
Joe, a technician, receives an error message on his tower PC just after POST which reads:
“WARNING! Your drive is about to fail. Please back up your data and run full drive diagnostics.”
Which of the following is generating this error message?
Ann, a technician, is trying to recover some files for a user from a damaged laptop. Since the Windows installation has been corrupted and does not boot, Ann plugs the drive into a bench system to attempt a recovery. After trying to access the drive on the bench computer, the following message is displayeD. “Access Denied. Please Enter Encryption Password.” Which of the following is the reason that this error is displayed?
A. The hard drive is experiencing S.M.A.R.T. failure errors
B. The TPM security chip inside the bench system is not enabled
C. The BIOS of the bench system is out of date
D. BitLocker is being used
A technician is tasked with repairing a Windows 7 system including the removal of recently installed files and software. Which of the following system restoration methods would be the LEAST destructive way to achieve this?
A. System Restore
B. System Image Recovery
D. Windows Memory Diagnostic
A user, Ann, reports that her computer is able to connect to devices on her local network but not on the remote office network. Ann’s computer shows the following ipconfig information:
IP address: 192.168.10.45
DNS server 1: 192.168.10.2
DNS server 2: 18.104.22.168
Which of the following is the cause of the problem?
A. DNS server 2 is set incorrectly.
B. DNS server 1 is set incorrectly.
C. IP address is set incorrectly.
D. Gateway is set incorrectly.
Ann reports that printouts from the department laser printer have become faded. She has already replaced the toner cartridge. Which of the following is the MOST likely component causing the faded printing?
A. Transfer roller
B. Fusing assembly
C. Registration assembly
D. Duplexing assembly
A user, Ann, reports that her laptop will no longer connect to wireless. Joe, a technician, checks the device manager and does not see a wireless networking card or any unknown devices. Which of the following should Joe do FIRST?
A. Check to make sure the wireless card was not turned off via the hardware switch or keyboard shortcut.
B. Install a USB wireless card to ensure that Windows networking is working properly.
C. Open the laptop and reseat the network card and both antennas.
D. Download and install the latest wireless driver from the manufacturer’s website.
If the wireless networking card is functioning properly, check the wireless switch on the laptop and see if the wireless is enabled within the operating system.
Which of the following passwords is the MOST secure according to industry best practices?
A user, Joe, has just finished upgrading his computer with a wireless keyboard/mouse combination, additional memory, installed new speakers, and replaced his 15 inch flat screen with a 24 inch flat screen. When he boots the computer it immediately starts making a loud beeping noise and will go no further in the boot process. Which of Joe’s system upgrades is the cause of the problem?
A. The DVI cable is not properly seated
B. Speakers are not properly connected
C. Battery low on wireless mouse
D. Memory is mismatched
A PC uses RAID 1. Ann, a technician, has read in the event log that the drive “SATA 1” is no longer in sync with drive “SATA 0”. Which of the following steps should she try FIRST to repair this PC to optimal running conditions?
A. Remove SATA 1 from the RAID group then try to re-add it
B. Replace both drives then restore from a backup
C. Remove both drives then switch the SATA channels
D. Replace SATA 1, rebuild the RAID and replace SATA 0
Try removing SATA 1 from the RAID group and re add it using standard RAID procedure.
A user, Ann, receives a call from Joe who states that he is brand new in the help desk. Joe states
that he needs to update Ann’s email client to prevent corruption. At Joe’s request, Ann discloses her user name and password. She later discovers that Joe is not a member of the help desk.
Which of the following has occurred?
A. Social engineering
C. Spear phishing
Ann recently upgraded a computer from Windows XP to Windows 7, but one of her applications does not work now. Which of the following should be done FIRST?
A. Set the application to run in XP compatibility mode
B. Reinstall Windows XP
C. Configure a dual boot with XP and 7
D. Install the application in XP mode
Which of the following security best practices would prevent a program on a CD from immediately launching when inserted into a computer?
A. MSCONFIG >Startup Tab
B. Disable the Guest account
C. Rename the Administrator account
D. Disable autorun
E. Restrict user permissions
Which of the following is one of the major differences between a new tablet and a new laptop computer?
A. Tablet has no field serviceable parts.
B. Laptop has less field functionality.
C. Tablet has faster Ethernet capability.
D. Laptops have slower responsiveness than tablets.
Tablet PC has very delicate parts. Due to the nature of these parts, it cannot be serviced on field. You need special tools to pry open a tablet and working with the parts needs attention.
Ann, a home user, brings a Windows XP PC in for repair and reports that several disk read errors are occurring. She has run check disk and errors have been reported several times. Which of the following should a technician recommend? (Select TWO).
A. Increase the amount of RAM to improve disk checks
B. Backup all data on the drive
C. Upgrade to a home server
D. Purchase a new hard drive
E. Change the drive configuration to RAID 0
F. Upgrade to Windows 7 Professional
First backup all the data from the drive to prevent data loss. Get a new hard drive and restore the data on the new drive.
Which of the following data types can be synchronized to a mobile device by default? (Select TWO).
A. Biometric information
Which of the following mobile device features disables cellular and wireless communication?
A. Hotspot Mode
B. Pairing Mode
C. Settings Reset
D. Airplane Mode
Ann, a user, has brought her laptop in for service. She reports that her battery is at 100%, but whenever it is unplugged it immediately shuts down. Which of the following should the technician do?
A. Replace the battery
B. Change power settings to balanced
C. Replace the power adapter
D. Enable APM in the BIOS
A technician recently created an email account for a new user, Joe. On the second day, Joe reports his email account is full of spam even though he has not given out his address. Which of the following should the technician do to resolve the issue?
A. Turn on windows firewall
B. Click the unsubscribe link in the spam
C. Run an anti-spyware scan
D. Install privacy filter
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