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You receive an email message from a potential customer.
You need to track the potential customer as a new lead in Microsoft Dynamics CRM 2013.
What should you do?
A. Convert the email message into a lead.
B. Create a new lead and set a connection to the email message.
C. Create a new lead from the Regarding lookup of the email message.
D. Create a new lead, attach the email message to the lead, and then save the lead.
You need to edit a Quote.
Which quote status will allow you to make changes to the Quote?
You plan to use service activities to interact with customers.
What must you use in order to use service activities?
A. capacity scheduling
B. scheduling module
C. resource group
You are adding Units to a Unit Group. Which statement is true?
A. A Unit must have an owner.
B. A Unit must have a start date.
C. All Units in the same Unit Group must have the same Base Unit.
D. A Unit must have a quantity.
You are creating a discount list.
Which two types of discounts can you create?(Choose TWO)
Which status is NOT valid for a quote?
Which benefit does service scheduling NOT provide?
A. A predictable workload for employees
B. Reliable time estimates for customers
C. A designated service manager
D. Firm appointments
You are adding resources to a resource group.
Which three resource types can you add? (Choose Three)
B. business unit
C. resource group
Which business is an example of a complex service schedule business?
A. A hospital emergency room
B. An attorney
C. A lawn care service
D. Personal services such as barber shops or salons
Which definition is used to describe how users or equipment are combined to perform a service?
A. selection rule
D. weekly schedule
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